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Shipping & Returns

DELIVERY TIMES

Standard delivery is subject to normal Australia Post delivery times for domestic order.

For international order, we would advise the approx delivery date to you via email.

For further details, please see SALE POLICY.

Order Changes or Cancellations

As we strive to process orders quickly and restock there is brief period of time during which you ordered products may out of stock. If stock for an ordered item is unavailable, Healthy Go may cancel your order (or part of Your order) and refund the purchase price to You.

Termination

We reserve the right to terminate any person from access the site or becoming a member in our sole discretion.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights vested in any content and/or trademarks on the Website ("Content") are owned or licensed by Healthy Go. Nothing on the Website should be downloaded and use for commercial activities without written consent from Healthy Go.

Sales Policy

This sales policy ("Sales Policy") applies to you ("Customer", "you" or "your") when you purchase any products from Healthy Go ("Healthy Go", "we", "us" or "our")  through the online store available through the website www.healthygo.com.au (the "Site"). You and Healthy Go agree that the following terms and conditions are the exclusive terms governing all sales transactions between Customer and Healthy Go.

Any attempt to alter, supplement, modify or amend this Sales Policy by the Customer will be considered a material alteration of this Sales Policy and, therefore, will be null and void.

All orders placed through this website are subject to Healthy Go approval. Healthy Go may refuse to accept, or may cancel, any order, whether or not it has been confirmed, without liability to you or any third party. Healthy Go reserves the right to discontinue any program or offer.

In addition, this Sales Policy is subject to change at any time, with or without prior written notice to you. Therefore, please check this Sales Policy carefully each time you place an order with or accept delivery of any goods through the Store.

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, Healthy Go will not to sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of product you have agreed to accept from Healthy Go or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

By using the www.healthygo.com.au website, you are consenting to the collection of information by Healthy Go. Please click here to find out more about our privacy policy.

GST / taxes

A charge of 10% GST is included in the retail price shown.

The total price of your order will include 10% GST at checkout. However, this will be deducted when your international order is processed and your credit card is charged.

PRICING POLICY

The prices displayed on this Site are quoted in Australian (AUD) dollars and are valid and effective only within Australia and such prices do not include shipping and handling. You are responsible for the payment of any shipping and handling charges that may apply to your order.

For international order your are responsible for converting AUD to your designated currency.

Payment Method:

We accept:

MasterCard

Visa

Direct Debit from Australian Bank accounts may also be arranged.

Credit Card payment:

1. Any order placed through the website is not binding upon HealthyGo until we confirm pre-authorisation of your credit card before it will accept an order.

2. Payment for product(s) ordered is due prior to shipment of your order.

3. Your credit card details are not stored on our servers but are passed directly onto the commonwealth banks through highly secure and encrypted channels for authorisation.To protect your personal and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions.

4. Please note that we may contact you for proof of identity in the case of large orders

5. We will not be responsible :

a. for any charges that your card issuer may apply to you as a result of our processing your order

b. if your card issuer refuses or fails to authorize payment by you, or

c. for any delays or non-delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification.

Direct Bank Transfer:

If you would prefer to pay directly into our bank account simply contact us on sales@healthygo.com.au

 or (612) 9648 4838

Shipping Policies:

Domestic Shipping

Shipping fee will be charged in full according to Australia Post rates. All shipments are made by Australia Post.  Domestic shipping charge will be calculated automatically when your online order is being process.

International Orders

Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Shipping rates for international orders will be calculated per order, based on the cubic dimensions and dead-weight of the packed order. Your freight rate will be calculated from the best rate available on the day, from your choice of Australia Post EMS and International Courier services.

Please contact us at sales@healthygo.com.au for more information about International Shipping options.

Due to import prohibitions, some items maybe not able ship to your specific country. Some countries may require various types of import licenses. We will not knowingly ship any product to any country that may require any type of license. Please check with the destination's local authorities to determine if an import license is needed before ordering from us.

All customs duties, taxes or other fees are the sole responsibility of the customers. We will not be held responsible or liable for any problems that result at your local customs office. We do not collect any duties or taxes from you, and do not know how much they will cost you. Please check with the destination country's customs services.

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable Healthy Go reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Product Returns:

Healthy Go only return products if goods are defective or damage, you may choose between a refund, exchange or a credit. Please note we are not responsible for any damage during shipping.

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